Offices in Frederick & Cumberland, Maryland

Revive & Thrive  /  Privacy Policy

Privacy Policy

How Revive & Thrive collects, uses, and protects information shared through this website.

Last updated: October 2026

This Privacy Policy explains how Revive & Thrive Mental Wellness (Frederick, MD) and Revive & Thrive Treatment Centers (Cumberland, MD) (together, “Revive & Thrive,” “we,” “us,” or “our”) collect, use, and protect information when you visit reviveandthrivemw.com (the “Website”). By using the Website, you agree to the practices described here.

This policy covers information collected through the Website only. Health information you share with us as a patient is protected by federal and state law and is described in our Notice of Privacy Practices, which is available at either office or by request.

Please Do Not Send Health Information Through This Website

Our website contact form is for general questions and scheduling requests. It is not a secure channel for medical information. Please do not include protected health information (PHI), such as diagnoses, symptoms, medications, or treatment history, in website messages. To discuss medical questions, please call our office directly.

If you are experiencing a crisis, call or text 988 (Suicide & Crisis Lifeline) or call 911.

Information We Collect

Information you give us. When you fill out a form on the Website, we collect what you enter, such as your name, email address, phone number, the office you choose, and your message.

Information collected automatically. Like most websites, we and our service providers may automatically collect limited technical information, such as your browser type, device type, pages visited, the website that referred you, and general location based on IP address. This is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

  • Respond to your questions and requests
  • Help schedule appointments and route your message to the right office
  • Operate, maintain, and improve the Website
  • Understand how visitors use the Website
  • Comply with legal obligations

We do not sell your personal information.

Text Messaging

If you provide a mobile number, we may contact you by phone or text about your inquiry or appointments. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. You can opt out of text messages at any time by replying STOP, or reply HELP for help. Message and data rates may apply. Message frequency varies.

How We Share Information

We share information only as needed to run the Website and respond to you, including with:

  • Service providers that host the Website, deliver form submissions and email, or provide analytics and maps, who may use the information only to provide those services
  • Our two offices, so your message reaches the team best able to help
  • Legal and safety purposes, when required by law or to protect the rights, safety, or property of our patients, staff, or others

Cookies, Analytics & Third-Party Services

The Website may use cookies and tools such as Google Analytics to understand site traffic, and embedded Google Maps to show our office locations. These services may collect information according to their own privacy policies. You can set your browser to block or delete cookies; some parts of the Website may not work as intended if you do.

The Website may link to other websites, such as health resources or support organizations. We are not responsible for the privacy practices of other websites.

Substance Use Treatment Records

Records of patients who receive substance use disorder treatment at Revive & Thrive Treatment Centers are protected by additional federal confidentiality rules (42 CFR Part 2) as well as HIPAA. Information about how these records are used and protected is provided to patients directly. Submitting a website form does not make you a patient, and website messages should not include treatment details.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect information submitted through the Website. However, no website or internet transmission is completely secure, which is one reason we ask that you never send health information through website forms.

Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Website. Parents or guardians seeking care for a minor are welcome to contact us by phone.

Your Choices

You may ask us to update or delete the contact information you submitted through the Website by calling either office. You may opt out of text messages at any time by replying STOP.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “Last updated” date above will show the most recent revision.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Revive & Thrive Mental Wellness
915 Tollhouse Ave, Suite 305, Frederick, MD 21701
Phone: 301.682.2047

Revive & Thrive Treatment Centers
72 Greene St, Cumberland, MD 21502
Phone: 301.682.2041